1. Bringing all staff of the Department of Posts at one place.
2. Providing a place for interaction amongst them in issues of technology of DoP, and also to provide to share their experiences.
3. Providing the Ist level of support. The benefit of Community solution is
   • It space out the time constraint for those who are replying.
   • It gives wider audience
   • It gives an interactive platform where the thread starter gets the benefit of asking and clarifying more questions and doubts.
   • Staff net discussions are accessible to all Members of Postal family, thus all discussions become resource and can be referred later for similar solutions.
   • It involves the members into the discussions and many times a solution to the problem is suggested by another PO user, may be better than professional support.
   • The user can raise the issue and get the reply from other members at any point of time of the day, whereas the Professional Support is precise and available only during specified time.
   • It reduces the burden from the Help Desk, as common and regular questions are responded better at Staff Net than at Support desk.
   • The Staff Net posts would become the referrals for all future problems.
   • Those repeated issues raised at the staff net would be incorporated into the FAQ, thus only genuine FAQ's are assimilated.
   • It provides members a platform to learn new skills and share their knowledge. Many a times a technological discovery is not acknowledged at his level. Staff Net would provide that to remain new solution, bug resolution and feature suggestion with the one who raised it.
4. Staff Net provide exclusive involvement with other postal staff. Following are the tools in the Staff net to do the same:
   • Social Profiles (Similar to orkut / Facebook e.t.c.)
   • Member Participation Profile
   • Members involvement through posts
   • Gallery Segment
   • Social Groups (Internal)
   • Personal Messenger (The unique application by which the Sahuliyat user can interact with other without the use of email)
5. Informational place for what is happening at other Postal Location by way of sharing news and events, pictures and videos.
6. The Members get the benefit of knowing all the holiday, events of Department of Posts and personal events like Birthdays and Anniversaries all at one place. This features makes and binds the members together and keep the information at the tips.
7. The search function is an highly advanced feature which can search 'n' number of discussions and topics concerning the issue. Once the Staff Net is popular, there would be very less requirement of Support Desk and Phone Support.
8. Any discussion topic can be downloaded, printed, and send via email to self and others.
9. You can subscribe to a particular topic if that issue is really important to be followed up, and in turn you would receive an email once the topic is replied further. This way you can keep track of your favorite discussions.

In nutshell, staff net would provide 1st level of support, bring in vast knowledge base, act as a reference for future supports, bring out talents, disseminate information and bring about a paradigm shift in managing technology especially from erratic support to community driven integrated and wholesome Support.

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