Dept | Problem | Solution |
eMO | How do I get software for eMO? | The required software for eMO is contained in the Meghdoot 6.5 CD. Point of Sale is used for booking of eMO. eMO module is used for transmission and printing of eMOs received for payment. Postman module is used for payment and returns of eMO. |
eMO Option | I have installed Meghdoot 6.5. I am not able to get the eMO option for booking. | eMO option will be available only after the offices is registered as eMO office. Once registered, the eMO option will be available under ‘Financials’ menu in Point of Sale. |
eMO Office | Whether all computerized post offices will become eMO offices? | All computerized post offices having connectivity by WAN, broadband internet or dialup internet can be eMO offices. The decision rests with the administration (Region/ Division) |
eMO Registration | How do I register my office? | There are two stages of registration: a) The web registration is done on the eMO site (https://services.ptcmysore.gov.in/eMO) by the Divisional Administrator in respect of all offices that are proposed to be used for booking and payment of eMOs. (this includes NDSOs). b) The eMO office has to register itself using the login id and password given by the Divisional Administrator through eMO client application. |
eMO Registration | How to monitor the registration of eMO offices? | Registered Office details can be viewed at all levels (Directorate, Circle, Region, Division) through eMO site. |
eMO Booking | Whether normal MO form can be used for eMO? | A separate form is prescribed (Refer SOP). This form will be retained in the office of booking after electronic transmission of the data. |
eMO Booking | Whether eMO office can book manual (conventional) MOs also? | No. eMO office shall book eMOs only, since payment of eMOs can be done through all post offices. |
Point of Sale | In IPO Module, IPO Paid report for sub offices is showing "NO RECORDS". What is to be done? | Download the solution from ftp://ftp.ptcinfo.org/Meghdootv6.5/PointOfSale/ |
Point of Sale | After upgrading to 6.5, while doing ePayment transaction in POS and the biller’s data is in barcode scanner mode the following error occurs:
"Payment mode not available". What is to be done? | This error is coming because the Payment mode was not configured at the time of Biller creation. You can configure the same as below: Login to ePayment website Click on Biller Description Search and Locate the Biller and Select the Biller and Click on ‘Select’ Button Configure the fields which are not already configured like Payment mode Click On ‘Submit’ after modification. Call the Server from ePayment client for the changes to get updated in your client. |
Point of Sale | While upgrading POS from older version the following error occurs: ‘Could not find Stored Procedure. Check for eMO office’. What is to be done? | Upgrade Counter database. (New fields have been added on account of eMO system). |
Point of Sale | What is the web address of NIC for down loading PLI Master (.csv) file for PLI transactions in Meghdoot 6.5 as per readme of NIC PLI Bridge? | This has to be ascertained from the PLI Section of your Circle. |
Point of Sale | Unable to get the Previous PLI Numbers after upgrading to version 6.5 | Previous policy numbers will not be available for booking if you have selected to get the PLI data from master data file after enabling the ‘NIC PLI bridge software through ‘Enable Additional Services’ menu in Supervisor. When PLI Master data is downloaded, policy numbers have to be selected from the Master. It will not be possible to type the policy numbers. This ensures that the transaction is done for a policy number that exists in the Master data. This is a requirement of the PLI Directorate and is aimed at reducing UAs (Unadjusted Items). If you are not ready for this, you may deselect this option under Supervisor ->My Office -> Enable Additional Services . |
Point of Sale | Previous EPayment rebooking transactions are appearing in the ‘Submit Account’
| Please download Ecounter.zip from ftp://ftp.ptcinfo.org/Meghdootv6.5/PointOfSale/ Upgrade the ECounter Database using the new ECounter.eql |
Point of Sale | While booking articles Error: "Invalid Port" is seen
| This is on account of the fact that the port expected to be used for weighing scale is being used for some other device like Modem etc. Check whether the weighing scale is connected properly. If you are still not able to proceed, uncheck the weighing scale option using Operator - Tools - WeighingScale
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Postman | “Incorrect syntax near ……..Access denied” while submitting Accounts | Download the latest exe from ftp site. |
SB Cash | Run time error 429 active X components not available please reinstall the package | 1.Reinstall the application 2. When the system prompts to overwrite existing files click NO TO ALL 3. If the problem still persists, install the latest service pack of the OS. |
Sub Accounts | An error is coming in one system for sub accounts (XP OS) while doing data entry - run time error 48 “error in loading DLL file” | Reinstall the application |
Treasury Sub A/c | Printer selection is not possible for any software viz treasury, sub accounts in a Windows 98 OS system | Windows 98 SE should be available and WMI98.exe from the pre requisites folder of Meghdoot 6.4 CD |
Treasury | Higher Education Cess for ePayment not incorporated in HO summary | Select Treasury database Run the query Exec update_emo_accountheads |
Accounts MIS | Error - ‘Index and length must refer to a location within the string. Parameter name: length’ | This means PIN code and Non Delivery Code of the Suboffices is not configured properly under subaccounts: Supervisor--Configuration--Suboffices under modify option please provide PINcode and NDcode for all the sub offices.
Subaccounts application may be showing error message daily when you are opening subaccounts that there are some offices for which PINcode and NDcode need to be configured. But you are ignoring that error.
Now please configure the PINcode and NDcode properly. |
Accounts PBS | Schedule Script Executor not available in the installation CD | You can download it from ftp://ftp.ptcinfo.org/Meghdootv6.5/AccountsPBS/Schedule/ |
Treasury | In Offices where ebill payments are affected through treasury a. Deduction amount is shown against net amount column and vice versa b. The total payable amount is not rounded-off properly.
| Please download the treasurer.rar file from ftp://ftp.ptcinfo.org/Meghdootv6.5/Treasury/ and unzip it. You will get two files treasurer and readme. Please go through the readme instructions.
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Pension Payment | How to draw arrears & regular pension? | Pension Arrear Calculator application does not generate the arrear voucher. It generates only the detailed arrear report for the specified period for selected pensioner. In case of Regular Pension Payment, follow the following steps: 1. Go to Pension Module of Accountant PBS 2. Select Master-> Pensioner Details-> Modify 3. Select the pponumber-> modify the existing Basic pension with the Revised Basic Pension calculated by Pension Arrear Calculator.exe 4. Check the Exclude DP for this pensioner option for each pensioner 5. Configure the DR rate globally. |
Pension Arrear Calculator | Error "Invalid use of Null" | enter the Date of Birth of the pensioner by going to Pensioner details-> modify->select the ppo number. |
Pension Arrear Calculator | "Item cannot be found in the collection...." | Upgrade the schedule database. |
